Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Non-Returnable items 

Used, burned, or altered candles cannot be returned.

Custom, personalized, wholesale, and sale items are non-refundable unless they arrive damaged or defective.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@scentualluxecandle.co.za with photos of the item and packaging.

Approved claims may qualify for a replacement or refund.

Refunds 

Scentual Luxe Candles accepts returns only for items that arrive damaged, defective, or incorrect.

Claims must be reported within 48 hours of delivery and accompanied by photos of the product and packaging.

Due to the nature of our products, used or burned candles cannot be returned.

Approved refunds will be processed to the original payment method within a reasonable timeframe after the claim has been reviewed and approved.